4 Crowns Casino - プレイヤーの撤退が遅れています。

Ask for a withdrawal SIX months ago. They keep stalling. Very busy due to high volume of withdrawals. Can't see my withdrawal anymore because it's too long ago. Kept all mail and chats.

Dear Eric,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if you have withdrawn any winnings successfully in the past from this casino? Was your account fully verified? Have you been advised what caused this extreme delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Account is fully verified. No withdrawals processed earlier. The delay is caused by a huge volume of withdrawals. Surely this is just a way to stall things. When you point out their poor behavior they end conversation.

Thank you very much, Eric, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Eric,

I’m very sorry to hear about your bad experience with 4 Crowns Casino. I’ll contact the representatives of the casino and try my best to resolve the issue.

I would like to invite 4 Crowns Casino to join this conversation.

Dear 4 Crowns Casino,

Can you please state the reason why Eric’s withdrawal has not yet been processed?

Dear Eric,

Thank you for clarifying. We appreciate your effort, but please understand that we will not be able to continue resolving this complaint without communicating directly with the account holder. Due to this reason, I’m forced to reject this complaint.

I recommend your wife submits a new complaint in her own name.

Please note that communication in Dutch (or any other language) is not a problem as all messages will be auto-translated.

Sorry to hear. I will ask her to submit the same complaint herself.

Thank you, Eric, for your understanding. As explained earlier, we will now close this complaint as ‘Rejected’.