4 Crowns Casino - プレイヤーの撤退は処理されていません。

hello i made a withdrawal on december 10th and they are still holding pending i don't know what to do

Dear zeyzey80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hello no I have never made a withdrawal before yes the identity is verified every time I write to them they say the withdrawal will be confirmed in 7 to 21 days but the withdrawal is still pending On January 7, I think it will be 21 days

Thank you very much, zeyzey80, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.

yes, I saw what was written, I have no hope anymore, including that I can get the money. But thanks for trying Kristina☺️

Hello zeyzey80.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

　 thanks I hope they reply

withdrawal still pending and live chat auto reply only 😔😔

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you, I wrote to them many times, but I always get the same answer, be patient, but when I ask when the withdrawal will be confirmed, they do not answer.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear zeyzey80.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru