4 Crowns Casino - プレイヤーの撤退は処理されていません。

Hi

Won €2000 on 12/14/2020 and still waiting for payout. Always comforted that it still lasts. What else can I do there. What are my chances of getting the money?

Kind regards, Victoria

Hallo

Habe am 14.12.2020 2000€ gewonnen und warte immer noch auf die Auszahlung. Werde immer vertröstet das es noch dauert. Was kann ich da noch machen. Was für Chancen hab ich das ich das Geld noch bekomme?

Mit freundlichen Grüßen Viktoria

Dear Viktoria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

Yes, I passed KYC verification and did everything they asked me to do. And no, that was my first payment.

Kind regards, Victoria

Hallo Kristina

Ja ich habe KYC-Verifizierung bestanden und habe alles erledigt was die von mir wollten. Und nein das ist meine erste Auszahlung gewesen.

Mit freundlichen Grüßen Viktoria

Thank you for your reply, viktoriabraun3008. Would you be so kind as to indicate which payment method to withdraw your winnings have you opted for? Also, could you please advise what is the current status of your withdrawal? Is it marked as pending or processed in your account?

Hello Kristina

I have decided that it will be transferred to my account.

It says the status is in progress

Hallo Kristina

Habe mich dafür entschieden das es auf mein Konto überwiesen wird.

Der Status ist in Bearbeitung steht drauf

Dear viktoriabraun3008,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.