4 Crowns Casino - プレイヤーの撤退は遅れています。

I deposited 30 pound accepted a bonus which gave me 180 pound for free which came with the condition that I met there wagering. I ended up meeting the wagering and could eventually withdraw 4000 pound it's says it takes 21 business days to process which it will be 21 business days tomorrow I've emailed asking whether this will be in my bank account tomorrow as that's the time frame they say on there terms and conditions but they have just told me to be patient. I've read all the terms and conditions and I've met every single one so there should be no need for them delay paying me out.

Dear Rebecca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

No I've never withdrawn before from this site but I am fully verified

Thank you very much for your reply, Rebecca. Which payment method to withdraw your winnings have you opted for? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Bank wire I opted for and the deposit still says pending

Dear Becstevo,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.