4 Crowns Casino - プレイヤーの撤退は遅れます。

I requested a withdrawal of £2000 on the 17th of August, and since that day, my withdrawal has stuck on a status of "awaiting". I followed all terms and conditions, have had my account verified. I have made many many deposits here into the 1000s but have never made a withdrawal. I have chased on live chat at least 20 times now and just get the same responses. At first it was - we have not exceeded the timeframes (7-21 working days), but this has now also passed and whoever I chase now I just get the same messages to say "please wait a bit longer".

im not sure I’m ever going to get my winnings, but looking at other people’s complaints, it seems like a 50/50 chance. I have seen others in exactly the same situation as me. Please help!

Hello Paul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Did you use any deposit or no deposit bonus? When did your account got fully verified? What payment method did you use for deposit and which one for withdrawal?

A month is quite a long waiting period as the average withdrawal takes usually around 2 weeks. I'm pretty sure that the casino has a good reasoning of the delay.

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Hi Nick,

I used a VIP deposit bonus, which had a wagering requirement and I fully met before trying to withdraw (withdrawal is disabled until wagering met anyway).

my account was fully verified on the same day I requested the withdrawal, this involved me repeatedly having to send various documentation. I had email confirmation as well.

I used a debit card to deposit and requested a wire transfer for withdrawal as that was the only option given. I submitted payment details at the time of withdrawal - swift/Iban etc.

I chase daily now on live chat and just get the same responses - please be patient etc etc.

I can see many others have submitted similar complaints to mine, some with success, some not.

Any help would be greatly appreciated!

Thanks,

Paul

Dear Paul,

Thank you for providing additional information. I will now forward your complaint to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Hello paulwilson,

I looked at your complaint and will do my best to help you. I would like to invite 4 Crowns Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.