4 Crowns Casino - プレイヤーの撤退は1ヶ月遅れています。

Since April 1st, I have been waiting for my money from 4crownscasino I had deposited 20 euros and got a 80 euros bonus. The bonus was then played through to 698 euros, but shortly before I had met the bonus conditions, I dropped to 150 euros I pay out but the minimum payout at the casino is 200 euros so I paid another 50 euros without a bonus before I did that, of course, I asked the casino if that was also possible, you say yes it came with the question in the chat always the same text module I should wait until I'll get a notification by email, it will probably take 7-21 days to complete the payout now I'm waiting a long way over it I hope you can help me to get my money mfg stephan p ***

seit dem 1.4.21 warte ich auf mein geld von 4crownscasino ich hatte 20 euro eingezahlt und 80 euro bonus bekommen den bonus spielte ich dann durch hatte sogar schon 698 euro doch dann kurz bevor ich die bonusbedingunegn erfüllt hatte fiel ich auf 150 euro runter dann wollte ich auszahlen doch die mindestauszahlung ist bei dem casino 200 euro also zahlte ich nochmal 50 euro ein ohne bonus bevor ich das tat erkundigte ich natürlich beim casino ob das auch geht sie bejaten es es kam beim nachfragn im chat immer der selbe textbaustein ich solle warten bis ich per email bescheid kriege es dauert wohl 7-21 tage die auszahlung abzuschliessen nun warte ich schon weit drüber ich hoffe ihr könnt mir helfen mein geld zu bekommen mfg stephan p***

Dear Stephan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve withdrawn any winnings from this casino in the past? Have you been informed what caused the delay? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

According to the chat, it is normal for you that it takes so long and it does not come from a system problem. You just always write the same thing that it takes 7 to 21 days that are long gone. My account is also fully defected so it can't be because of that no idea why It takes so long at the casino and no, I have not yet made a payout at the casino otherwise I would not have played there because I am more of a low-budget player, so the minimum payout obligation of 200 euros surprised me, which I never had at any casino before no more than 50 euros was once and i am registered with 1000 casinos

laut chat ist es für sie normal das es solange dauert und es kommt nicht von einem systemproblem sie schreiben nur immer dasselbe das es 7 bis 21 tage dauert die schon lange vorbei sind mein konto ist auch voll verefieziert also daran kann es nicht liegen keine ahnung warum es bei dem casino solange dauert und nein ich habe noch keine auszahlung bei dem casino gemacht sonst hätte ich auch da nicht gespielt weil ich eher ein lowbudget spieler bin daher hat mich auch die mindestauszahlungs plicht von 200 euro überrascht was ich noch bei keinem casino vorher hatte höchstens 50 euro war einmal und ich bin bei 1000 casinos regestriert

Thank you very much, Stephan, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Stephan!

From now on, I will take care of your complaint. I would like to invite 4 Crowns Casino's representatives into this conversation in order to help us with the issue.

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the player's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Additional comments from the player:

"Hello again, I finally got my money after almost 2 months there was no excuse, but as you said I used the live chat every day vl used it, thank you for your effort and continue to do the good work you do

many greetings from berlin stephan "

Additional comments from the player:

"hallo wieder erwarten habe ich endlich mein geld bekommen nach fasr 2 monaten es gab auch keine entschuldigung aber wie ihr gesagt habt habe ich den livechat jeden tag generft vl hat das genutzt danke jedenfalls für eure mühe und weiterhin so gute arbeit wie ihr es tut

viele grüsse aus berlin stephan"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.