4Kasino Casino - 選手の撤退が大幅に遅れている。

This website (4kasino.com) states has been holding my withdrawal for 15 days now. They state in their Terms & Conditions that the limit is 72 hours. 

All I get when I ask them about the process is a standard message saying they are reviewing it and I will be contacted by email. They do this every single time and give no more information at all. 

I'm not new to this world and feel like I'm being scammed. How can I solve this situation?

Hello Fashfunk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4Kasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good afternoon. Yes, the account has been verified for about 2 months now. When I asked for the withdrawal the casino started asking for more and more documents to complicate the withdrawal. The last check was made on 1/7/2023. Around €200 was won in real money and €100 through bonuses. I have been trying to talk to the casino on a daily basis. They don't respond or send an automated message. The last time was on 7/13.

Boa tarde. Sim, a conta já foi verificada há cerca de 2 meses. Quando pedi o levantamento o casino começou a pedir cada vez mais documentos para complicar o levantamento. A última verificação foi feita a 1/7/2023. Cerca de 200€ foram ganhos com dinheiro real e 100€ através de bónus. Tenho vindo a tentar falar com o casino diariamente. Não respondem ou então enviam uma mensagem automática. A última vez foi no dia 13/7.

Hello Fashfunk,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Fashfunk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.