4stars Games Casino GR - プレーヤーはブラックジャックで勝ちましたが、お金を受け取りませんでした。

This particular casino in live black jack tis pragmatic play while I accepted my bet and I won no pay ... after talks in live tou black jack they told me to wait and as you can still see. I am writing this because they probably excluded me and my messages to them didn't go ... also there screenshot

Το συγκεκριμενο καζινο στο live black jack tis pragmatic play ενω εκανε δεκτο το πονταρισμα μου και κερδισα δεν με.πληρωσε...μετα απο συνομιλια στο live tou black jack μου ειπαν να περιμενω και οπως βλεπετε ακομα.περιμενω,χωρια του οτι δεν μπορω να τoυs γραψω πλεον γιατι μαλλον με απeκλεισαν και τα μυνηματα μου σε αυτουs δεν πηγαιναν...επισης υπαρχουν screenshot

We are very sorry to hear about your troubles. Could you please send us your game history? I see that you also opened a similar complaint about another casino. Could you please send me all the screenshots you have? On how many tables did you play simultaneously? 

I only had 1 table open.

I sent you the game's history.

But also the photos that didn't seem to pay me. NEVER PAY ME ......

Επαιζα μονο σε 1 τραπεζι ανοιχτο.

Σας εστειλα το ιστορικο του παιχνιδιου.

Αλλα και τις φωτογραφιες που φαινεταινοτι δεν με πληρωσαν.ΔΕΝ ΜΕ ΠΛΗΡΩΣΑΝ ΠΟΤΕ......

I would also like to mention that both cases are related to Pragmatic play company but different companies

 Επισης θελω να αναφερω πως και τα 2 περιστατικα αναφερονται σε παιχνιδια της εταιρειας Pragmatic play αλλα σε διαφορετικες εταιρειες

Hello Αρης.

It looks like that balance in your account is displaying incorrect values. From your screens: you started playing with €25 and ended with €0. We need to see your game history to be able to proceed. Incorrect balance information is something that may happen, but game history will show us the real data.

Dear Αρης,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello.  

You have come with an interesting case, but we need your help to investigate it. I one more time adjust the timer, so please find your game history for us if it is possible so we can find out what happened.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.