7 Reels Casino - プレイヤーは賞金を撤回するのに苦労しています。

Hi there so I've been playing on this casino 7 Reels I made a few deposits I never one but then on Sunday 6th of june i won over 7 grand so i withdraw 4000 as that was the max i completed all the wagering requirements I've had multiple conversations with the representatives saying it takes 5 business days today is the 5th and then I booked on my account and they cancelled it for no reason and they're not replying to me now I have screenshots of my winnings I have screenshots of everything I really want this to be resolved as I won that money fair and square

Dear Bryanransberry,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before? Could you specify which bonus have you activated? You can post the bonus link here when replying.

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hi there thank you very much. So ive made a few deposits in the past but ive never withdrew but i made a 51 dollar deposit and im not sure what bonus it was because i didnt add any they did on there end i will email some screen shots and yes ive pass the verification process ive won that fair and square

Thank you very much for your email. In one of the screenshots, I see that the casino accused you of breaching the maximum allowed bet of $5 during the bonus play. I checked the Bonus T&Cs (https://www.7reels.com/en-CA/bonus-rules) and I found this:

"3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is €5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."

Are you aware of violating this rule? If not, please forward your game history to kristina.s@casino.guru. Thank you in advance.

Dear Bryanransberry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi there yes i did make a few bets of 10 dollars but i didn't read the bonus terms it was an honest mistake i have emailed the casino because i didnt know max bet was 5 dollar as every other casino is 10-15 dollars

Would you be so kind and forward me your game history? My email address is kristina.s@casino.guru.

Dear Bryanransberry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have looked over my account and I did break the max $5 rule so I would like to remove this complaint as I should have read the bonus rules

We are rejecting this complaint as per your request as well as because one of the main bonus rules has been breached. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.