7 Reels Casino - 選手の退場が遅れる。

I have been trying to withdraw from this casino for over a month since I won my winnings. I have completed verification, yet they seem to come up with an excuse every week of me making an withdrawal attempt. The last excuse was that I need to provide my crypto address proof of ownership. I've submitted that last week and accepted it but this week again they cancelled my withdrawal yet again for which ever reason they have yet to email and explain why they cancelled it this time.

The tickets are there below to show how long we have been there back and forth with different excuses they use. Also there is a screenshot showing the amount of times they cancelled the withdrawal. This is so annoying because each time I request withdrawal I have to wait 7 days just to get turned down again.

Hello busit660,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7 Reels Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

ok account was fully verified the second week of august. I used bonus to accumulate winnings at first and the I used real money accumulate even more until I reached 267. The last time they replied was 3 days ago and they told me they received my document of crypto wallet ownership and it was accepted. They take forever to reply as well.

They once again rejected withdrawal again and told me that I have to go through the verification process which I did that already. Seems to me that they are deliberately dragging out this process.

Can you please call forth this Casino to rectify the situation. Thank you.

Hello busit660,

Unfortunately, the casino is allowed to do multiple verification even if you have already done it. I can only recommend to forward them all the requested documents as soon as possible in order to process the payout.

They suppose to send my withdrawal on sep 13. If they don't, I let you know.

Hello busit660,

Can you please advise if there is any update regarding your withdrawal?

No I still haven't gotten it

Also i tried to login today and couldnt. Message came up saying my account is blocked. They didnt notify me in the email. And i havent heard from them since their last email 2 weeks ago. They are trying to steal my funds. Please ask them to come into chat.

Thank you busit660 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok

Hello, busit660,

I am sorry to hear about your issue. I will contact the casino and try my best to resolve it as soon as possible. Now I would like to invite 7 Reels Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 7 Reels Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What next steps should the player take to get his account unblocked and verify his account? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello,

We hope this message finds you well!

Kindly note that the account is in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that 7reels Casino has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, 7reels Casino may block regular or tournament play and/or prize distribution.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

7Reels

This must be a mistake. Please note that I have only ever used one account with this casino. Please provide proof.

Dear 7 Reels Casino Team,

I would like to remind a part of my previous post:

"If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information."

Unfortunately, only the explanation is not sufficient to substantiate the casino's decision. Is the casino able to provide us with the necessary data/evidence?

Dear 7 Reels Casino Team,

Thank you for the shared data and information. Could you please look at my last messages on Skype and provide us with the requested additional details and data?

Greetings all,

Dear busit660,

I am in contact with the casino representative, and I requested more details supporting the casino's claims and decision. Currently, I am waiting for the additional data.

Therefore, now I am extending the timer and providing the casino with a few more days to respond.

Thank you for your understanding and patience.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Wow. I deposited in this casino and now you wasted my time and want to keep my funds. Such a shame to do people like this.

Hello, busit660,

I was provided with the evidence confirming that you created at least 2 accounts in this casino.

Can you please confirm you claimed a No Deposit Bonus on the first account?

I dont know of any other claimed bonus or account. What is the email for the additional account? Or what is the email of the 2 accounts?

Can you reply ASAP . This is drawn out way too long.

Dear busit660,

After gathering all the necessary information we are closing this complaint as unjustified. Although the casino stopped responding to my questions and failed to provide me with the additional data, as was mentioned, I was provided with sufficient evidence supporting the fact that you created 2 accounts in this casino, which you denied. Moreover, there were only 3 hours between the registrations. It would be understandable if the first account was registered much longer, but in such a short time span between them, it is impossible to forget about another registered account.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru