777Crypto Casino - 確認後、プレーヤーの撤退が遅れました。

I have played 20 Free spins no deposit bonus on https://777crypto.bet/ and won after completing the wagering requirement limits. After that I made a 20USDT deposit to ensure that I unlock withdrawal and successfully requested cash out. After waiting for 6 hours, I messaged the support to ask, and it seems like I needed to verify my identity to KYC level 2. After that was approved, I waited for a day longer and was asked to provide my KYC level 3 - address verification. So then that was approved the day after which was almost a week ago After that I didn't receive any response from support ever since even though they read my messages. 

Hello lexxar720,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 777Crypto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick, regarding the verifications it's all been approved to KYC Level 3. That was on the 13th this month. Moreover, that was my last conversation I received from support

The withdrawal had just been approved. I've received the full amount. Please close this complaint, Thank you

Dear lexxar720,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru