777onfire Casino - プレイヤーの引き出しが遅れています。

Hello, this is about several withdrawals. I won €200 and have been waiting for a response since November 1st.

Over time, €150 and €250 were added to my winnings.

I have tried to contact support multiple times, but I haven't received a response. The money is still pending, and I am not getting any replies from the casino. Previous winnings were paid out on the same day.

My player account has been verified for over a year.

777onfire.com is the casino in question.

Hallo, es geht um mehrere auszahlungen, habe 200€ gewonnen, da warte ich seit 1.11 auf eine rückantwort.

Im laufe der Zeit kamen 150 sowie 250€ dazu.

Ich habe mehrmals versucht den Support zu kontaktieren, keine Rückantwort, seitdem steht das geld aus und bekomme keinerleih antwort vom Casino. Vorherige gewinne wurden teilweise noch am selben tag ausgezahlt.

Mein Spielerkonto ist seit gut einem Jahr verifiziert.

777onfire.com ist das genannte Casino

Dear Jonsi17, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• When did you make the last successful withdrawal and how many days did it take to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Thank you in advance for your reply.

Best regards, 

Kristina

the first payment was 1.11.2024

bank transfer or instant transfer

with previous winnings the money was in my account on the same day

die erste auszahlung war 1.11.2024

banküberweisung bzw sofortüberweisung

bei vorherigen gewinnen war das geld am selben tag auf meinem konto

3.10.2024 was the last successful payout, the payout took a few hours

3.10.2024 war die letzte erfolgreiche auszahlung, wenige stunden hat die auszahlung gedauert

What are the chances of getting the money?

Wie stehen denn die chancen das geld zu bekommen?

Thank you for your reply, Jonsi17. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

these are the three payouts

I only made the last two yesterday.

the first on November 2nd

das sind die drei auszahlungen

die letzten beiden habe ich erst gestern getätigt.

die erste am 2.11