7BitCasino - プレイヤーの仮想通貨の出金が遅れています。

I’m still waiting on my cashout. I don’t understand why cryptocurrency takes as long as if it was ACH. I got the first come first served basis. WHY DO I NEED TO CONTACT SUPPORT WHEN I WANT TO WITHDRAWAL?? Other cryptocurrencies websites send without me having to contact support and when I do. I get my withdrawal in an hour. This site is a scam.

Hello andde615,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7BitCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Close this? I withdrew 2 different amount, they were 5 mins apart. The first withdrawal was lower than the second withdrawl. So they accepted the lower amount first, and now the higher amount is still pending even though I requested the withdrawal 5 mins after the first. I should have just requested the whole amount but I just thought my max withdrawl had a limit. Don’t tell me I have to wait another day for the other one😭

Please close. Everything was handled

I apologize to 7bit casino

Just now they disabled my account and I can’t login. I take my apology away

this happened after I tried withdrawing 30 LTC

Hello andde615,

How did they explain the account closure? Is it still closed or you were able to request the withdrawal?

Dear andde615,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of andde615. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

They blocked me from logging into my account. I never got the withdrawal. I understand I won a lot from the website. I wouldn’t want to pay someone whom win more than they have deposited and find a way to ban them.

i mean I was able to withdrawl the first time with the 2 withdrawl 5 minutes apart but the second time, they refuse to pay because it was $4000 I believe.

Dear andde615,

Have you received any explanation from the casino regarding your blocked account?

If there is any communication between you and the casino concerning this matter, please forward it to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

No more communication

Dear Andde615,

I hope you're doing well. Could you kindly forward any communication you’ve had with the casino since your account was blocked? If you haven’t contacted them yet, please reach out to their email support first.

I look forward to your response.

Best regards,

Nick

Dear andde615,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.