7Slots Casino - 選手の退場が遅れました。

Good morning, I requested a withdrawal on the 21st yesterday, customer service responded, telling me that my withdrawal would be made as soon as possible, 24 hours have passed since that response and still nothing, it is difficult to communicate with support. This is my first time playing at this casino and it is very cumbersome and unreliable to make withdrawals.

Buenos días, Solicité un retiro el día 21 ayer me respondió atención al cliente, diciéndome que mi retiro se realizaría a la brevedad posible ya han pasado 24 horas desde esa respuesta y aún nada, es difícil comunicarse con soporte. Es primera vez que juego en este casino y es muy engorroso y poco confiable realizar los retiros.

Dear Katerin.tauil,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you very much, I understand, but the support guy gives one piece of information and then another, which makes it not serious. By the way, they do not block your balance, you can continue playing, which means that you can lose money. Thanks for your reply.

Muchas gracias entiendo, pero el de soporte da una información y luego otra, lo que hace que sea poco serio. De paso no te bloquean el saldo puedes seguir jugando, lo que hace que puedas perder el dinero. Gracias por su respuesta.

Dear Katerin.tauil, have you received your winnings yet? Please let me know.

No, in the end they never accepted my documents, I got tired and left that fatal casino.

No , al final nunca aceptaron mis documentos me cansé y me salí de ese casino fatal.

Do I understand correctly that you no longer play in the casino? Are you interested in continuing this complaint or should we close it? Please let me know.

I'll close it, I don't play anymore in that fatal casino, customer service. it's useless

Ya la cerraré no juego más en ese casino fatal la atención al cliente. No sirve para nada

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Kind regards

Veronika