7Turtle Casino - プレイヤーの賭け金要件が増加しました。

When it's time to cash out, you can't because I said I had to have a goal, they said I had to play internal games until I completed the bar, which was 8,000, but as I play and win, the bar increases, now it's 15,000, so it's impossible to withdraw anything, I want my money, because if I don't file a lawsuit

Na hora de sacar não pode pq disse q tinha q ter uma meta , falaram q eu tinha q jogar jogos internos até completar a barrinha q estava de 8mil , mas conforme vou jogando e ganhando a barrinha aumenta , agora ta 15mil , assim fica impossível de sacar nada , quero q meu dinheiro, pq se não entro com um processo

Dear Anasantos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you activated? I'd like to check the bonus terms and conditions. Have you tried to communicate this issue with the casino directly?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I didn't put any bonus, to withdraw my money I have to make 15 thousand, until then there won't be any more money

Não coloquei bônus nenhum , pra sacar meu dinheiro tenho q fazer 15mil , até lá nem dinheiro vai ter mais

I talked to them but they didn't solve anything, they gave little importance, this is absurd

Falei com eles mas n resolveram nada , pouca importância deram , isso é um absurdo

Give me an answer.

Me dá uma resposta.

Do I understand correctly that you placed a real money deposit without activating any bonus? Could you please forward any relevant communication to petronela.k@casino.guru?

Dear Anasantos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.