888 Tiger Casino - プレーヤーの預金は、彼のカジノアカウントにクレジットされたことはありません。

I did creat an account I did try 4 times the payment the money are gone from my account succsesful. When I did text the problem the casino blocked my account then telling me the tranzaction I made are failed . I did send them the profe after a spoke with my bank and they don t even reply me anymore . I have saved all the emails and conversations with them . Please help me to recover my money as I don t know what I can do more. In this moment they don t even answer me anymore

Dear Andrei,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots and communication. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if you have placed any successful deposits in this casino in the past?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Andrei,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.