888Starz Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

I set up an account in this casino in last week, deposit PLN 510 PLN, won PLN 2161,3 and my account get limits, so I request for withdrawal. Of course, the withdrawal procedure is very annoying, after many e-mails exchanged with them and after delivering all documents they demanded, I just got an e-mail that my account is blocked and they do not want me to use their company's services anymore. Of course, there are no reasons for this decision in the e-mail.

Seriously, even with such amounts, they are already insolvent? And to be clear, I have not broken any point of their rules. I also never had an account with them before, nor did any of my household members beyond any doubt. I become robbed! I warn against using the services of this casino!

Dear lukosformalnie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didnt broke any of 888starz rules. They have not proven me any violation of the rules and just steal my 1651 PLN.

I've never had an account with them before, nor has anyone in my family.

I feel robbed and I am requesting a refund of my 1651 PLN through one of the payment methods they offer.

Regards, Ł. S.

Please forward the communication between you and the casino regarding this issue to veronika.l@casino.guru. Alternatively, you may send the screenshots here.

Dear lukosformalnie,

Thank you for your emails. We carefully checked all the submitted evidence and came to the conclusion that your account was blocked due to sports betting issues. Unfortunately, we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you with your issue. Please understand, that we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons. Therefore, your complaint will now be rejected.

I’m truly sorry we couldn’t be of more help.

Thank you for your understanding.

Best regards,

Veronika