888Starz Casino - プレイヤーの入金がアカウントに入金されていません。

I deposited money to one of an agent but the agent did not recharged my casino account back in time and now the payment request has been rejected by operator automatically , when i contact customer support they say it is under investigation but know response yet its been days.

My Id is ****

Email is ****

Dear thushan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888Starz Casino.

• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Have you made any successful deposits in the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for quick reply i sent you screenshots of my last chat. i contact customer support but every time they act like they are not responsible , i have deposited earlier more than 5 times but not from this agent , i think this agent is a thief . Now they have removed the agent from payment system but i still did not get my money back .

If they have removed agent they know what happen but they are not giving me money back.what should i do now?? Are they not responsible for the agent ??

Thank You again hope you will help me to resolve the issue.

Thushan

Hi ,

Any response its been a week and no response i can see the same agent is available now in casino system payment methods.

Thank You

Have a great day

Thanks for your patience.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or refunded to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated.