888Starz Casino - プレイヤーはボーナスでプレイできません。

I was told that I could get a no deposit bonus of 50 EUR by entering the bonus code at the time of registration, but the bonus cannot be used even if the bonus is activated. When I inquired by e-mail, I received a reply several hours later, but was told that I could not use it without payment. why? I was forced to register at a casino that exposes my personal information and does not have any merit. Is it a typo by Casino GURU?

登録時ボーナスコードを入力で入金不要ボーナス50EURがもらえるとの事でしたが、ボーナス有効化されてもボーナスが使えません。メールで問い合わせたら数時間後に返信がありましたが入金がないと利用できないと言われました。なぜですか？個人情報晒して訳のわからないカジノにメリットもないのに登録させられました。カジノGURUさんの表記ミスですか？

Dear takeya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the bonus was credited, however you cannot play with it? Could you please specify which bonus you activated? Please, post here a link here, I would like to check the bonus T&Cs.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance.

Best regards,

Kristina

I entered the bonus code (GURU50) and enabled it. It will be a screen with characters that seem to have a 50EUR bonus enabled. But no matter which slot you open, the balance remains at 0. If you go back to the bonus code screen and try again, you will be able to resume after 15 minutes, and you can't use the bonus. I've attached a reply email asking how I can use it because I can't use the no deposit-free bonus. I'm not going to give you a no-deposit bonus.

Thank you for your reply, takeya. The bonus conditions say that the bonus needs to be activated in the account after email and phone number verification and the player's personal information section needs to be filled in. Have you met all the conditions?

I'm satisfied. The email reply says that a deposit is required. The casino for extracting personal information is now fine. This casino will never log in again.

I apologize, but I don't understand your last message. Could you please elaborate? How do you wish to proceed with this complaint?

Dear takeya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.