99UBER Casino - プレイヤーの撤退が遅れています。

I've tried numerous times to get my money was told that thier was a high volume of withdraws i said ok and kept updating me for a day and then never did said yo take it up with vomplaints

Dear Maxt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When did you request a withdrawal of your winnings? Does your request appear as pending currently?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Maxt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Maxt. We would like to allow this case one more chance to be resolved.

Message from the player:

Hi casino gurus i thought you guys would help me get my witbdrawl of $4810.00 use didnt say that you will ask me more questions i have tried logging back in but I couldn't get you guys up on a app so I can communicate to get my money back I would really appreciate it if you could sms my phone number as I won't loose touch with use I had run out of credit and couldn't call use for 2 weeks as my bank card was lost at hone fixed it all up could you please help me get my money back a as ap im desperate for that money cause I had spent all my savings im here now and if yous get it and can get my money id rely appreciate it it won't bonus game I had played o had deposited $50 with no bonuses in play so was told that thier wS a high volume with withdrawals and they went quietly discontented didnt communicate with me im waiting for your reply hopefully getting my money today if possible would make my year please help id even look after you guys with a small donationatio if use successfully get my 5k back today ill put a smile on your dial to cheers

If you have issues logging in, don't hesitate to get in touch with me via my email at tomas@casino.guru

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Can you please provide a screenshot of your withdrawal request as it appears in the casino if possible?

Please note we don't charge for our service, nor accept contributions of any kind. I'll await your reply.

Dear Maxt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.