9winz Casino - プレイヤーがボーナスバランスで問題を経験しています。

Hello team,

We deposit 30 k in my 9winz account,casino provided 90 k as bonus money wagering requirements of 25×90000 =225000.

When we play in live blackjack we won 13 lakhs 60 thousand won using bonus money.after we completed the wagering requirements of 2250000.at that time have the bonus money 1060000 in my bonus account.we successfully completed the wagered request also.but casino not released the overall bonus money.they provided only 90 k .while check with casino bonus deposit terms and conditions.

"We found following terms and conditions

In casino point number shows that"Any money won using bonus money will be added to the player’s main balance. Upon the player meeting the wagering requirement, any money won using that bonus money will also be released"this is the statement from casino homepage screen.plesse enquiry this case provide the solution for that issue

Dear Balanban,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus was in play? Would you be so kind and send us a link? Do I understand correctly, that the issue is that your bonus balance wasn’t transferred to your main balance?

Have you tried discussing this issue with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Best regards,

Kristina

Hello Team ,

While we check with they said ,bonus money will be not transferred for withdrawal.plesse do some thing.we attach the following scrrenshot from chat history above

Hello Team ,

While we check with they said ,bonus money will be not transferred for withdrawal.plesse do some thing.we attach the following scrrenshot from chat history above

Thank you for your reply and email, Balanban. I am sorry, but this bonus truly has a maximum cashout limit, which seems the casino has already transferred to your main balance according to its T&Cs (https://www.9winz.com/articles/casino/300-first-deposit-bonus):

"14.     The maximum winnings are equal to the sum of one of three «Welcome Bonus» percentages. For example: You have activated the Welcome Gold bonus and made a deposit of 50,000 INR. The bonus account automatically receives an amount of 150,000 bonus funds, which is equal to 300% of the deposit. Scrolling this amount 25 times on the basis of a wager X25, a win of 150,000 INR is added to the main balance"

The maximum cashout is very common and casinos are free to set them as long as they share all the relevant information on the website. I am afraid, there is not much more we can do for you under these circumstances. Please, let me know if there is anything else I can help you with, otherwise, I will be forced to reject this case. Thank you for understanding.

No need.please close the case.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.