9winz Casino - プレイヤーのアカウントは資金が入ったままロックされています。

locked my account

And there is total of 200000rs + ammount in my wallet

Dear sir you tell me if they want to close my account they need to give my deposits back but not happened

And i already done verification and also additional verification 2 times

And I played normally fair game without any tacking any bonus

And also it's a valid bets

They site just saying we want customer money we can't give customers for withdrawals like this

This is acceptable??

Please help me in getting my money in this

Hello vardhanudapa001,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 9winz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Dear sir I had deposited nearly 6lacks ammount with my bank balance

And i lost nearly 4lacks but present in my wallet have 1lack for that they are not providing and also the casino saying I breached their terms and conditions

Like that but actually i played fairly and without bonus

Also the casino saying we can't give your deposit ammount back also your withdrawals

Dear sir if they don't want to give access to me to login and continue in future then they can close my account and give my withdrawals or my deposits back

I request you to please help me in getting my money



Hello vardhanudapa001,

Did the casino ever specify what exactly did you breach - if you had multiple accounts, played from similar IP with other players or anything similar?

Dear sir the casino not specificd for which reason they blocked my money

Sir I want my deposit money refund or else the wallet money withdrawal

Because 9winz can't block my deposit money also my withdrawals

Please check and help me in this

Thank you vardhanudapa001 for all the information provided. As we will require more details regarding your case, the complaint will be forwarded to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hi vardhanudapa001,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask 9winz Casino to join this conversation and share more information regarding the case.

Could you kindly explain the reason for blocking the player's account and withholding their winnings?

Thank you.

Best regards,

Tomas

Dear vardhanudapa001, Casino Guru!

Thank you for letting me know about this case. Kindly notice, that we were forced to close player's account due to violation of T&C paragraphs 10.1 and 10.2, to be more precise - requesting chargebacks, which was considered as a violation, and lead to the closure of account, despite all our attempts to provide excellent service to all our players.

Thank you for understanding!

Kind regards,

9winz

Firstly 9winz blocked my account before requesting the chargeback

Because they blocked my account without stating the valid reason

And also now i already cancelled the chargeback for the ammount of 50000rs

Also for casinoguru

The 9winz blocked my ammount of nearly 2lack in my wallet

I request you to please provide my funds available in my wallet and close my I'd permanently so that I will not use again in future this site

Dear 9winz Casino,

Could you please confirm if you have closed the player's account before the chargebacks have been made?

Thank you.

Kind regards,

Tomas

Dear Thomas, we've received requested data, please let me know how can I send it personally, since it contains sensitive data.

Dear 9wins casino a

You guys blocked my money before filing the chargeback and now you are saying I filed a chargeback

This is reducoulous from your side

Also dear casino guru team they given three withdrawals after blocking my account

How did they given this

Because this site not even following Customer resolution condition

I request you to please give my money so that I will close the chargeback ammount of 50000rs

Also I just filed the chargeback of 50000rs only

Dear 9winz Casino,

You can share the information with me via email: tomas.k@casino.guru

Thank you.

Kind regards,

Tomas

Dear Tomas,

Email with all requested information was sent.

Kind regards,

9Winz Casino

Dear vardhanudapa001,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions by making a chargeback before your account was closed.

The casino acted correctly and within its terms and conditions.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

Thank you very much, 9winz Casino, for providing the information and for your cooperation.

Best regards,

Tomas