Abo Casino - プレーヤーの撤退が不当に遅れた。

Amount is 5mBTC.

Requested withdrawal after playing the bonus wager, now classic "do nothing and they'll cancel the withdrawal and play it down" bullshit. "your withdrawal is in a queue and will be processed in a timely manner"... Who's withdrawn crypto from Dama N.V. casinos and had it ever take longer than 2 hours?... 5 hours later in the middle of the week, still pending with cancel option available. Account verified.

Hello smelliot88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Abo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Nah all good g, they played ball and processed the withdrawal after I informed them of my complaint here

Dear smelliot88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru