Africasino - プレイヤーの撤退が遅れています。

I asked the withdrawal from them and since they promise to pay me my winnings but what they told me is that I have to wait your money will be transfer very soon now it's been 15 days no lucky of it, my question is that is the casino still available or not, I am frustrated as its December now. Kindly help me to get my money back. Please note that I submitted all the necessary documents.

Dear Sinothi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Did you receive any confirmation from the casino about successful KYC, please? Have you ever made a withdrawal before, or was this your first attempt?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Good day, I am still talking with them as they said the withdrawal is been made and they paid it it's still coming to my bank they did it yesterday in other words they transferred on Wednesday they said. I will until u see it in my account. I will keep on updating you. Thank you

Good morning today its Sunday nothing is happening maybe they don't count weekends but definitely I will inform you if there's nothing happened thank you

Good morning I keep on chatting with them asking the same questions with the same answer from them but my withdrawal nothing I am really concerned about it now

Sinothi, thank you very much for keeping us updated. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

I would recommend waiting for additional 7 days, and if there is no development, we will intervene. Thank you very much for your patience with us.

Dear Sinothi,

Is there anything new? Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.