Agent Spins Casino - プレーヤーは制限付きゲームをプレイしていると非難されています。

Thisis a "casino" why on earth would I not be able to play a table game after a slot or vice versa, this site is clearly just finding ridiculous available ways to not to pay out. Details below

The Bonus Terms and Conditions state that once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)

We have therefore cancelled your withdrawal request and removed the winnings.

Should you have any questions please reply to this email or contact our customer support via live chat on our site.

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.agentspins.com/bonus-terms-conditions/?lang=en:

"Once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games."

If you are aware of placing bets on restricted games, or switching between slot and table games, while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Thank you for coming back to me, it's a shame that casinos like this are aloud to trade when they seem to have no intention of allowing you to win anything.

Dear Mark,

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.