AHTI Games Casino - プレイヤーに問題が発生しています。

I deposited $50 and all the winnings I made at the Hell Vikings games were paid directly into the bonus account when this was not the case to summarize I was playing to give them my money. I ask them to repair my account and to give me back my cash but he does not answer me I deposited $ 50 and all the winnings I made at the Hell Vikings games were paid directly into the bonus account when it was not the case to sum up I was playing for them give my money I know it's nothing $ 50 but it also happens on EU Casino and I closed my account they are affiliated with them I do it for the principle already that it is very difficult to win if in addition we get robbed and we do nothing it's a real joke

j’ai deposer 50$ et tous les gains que je fesais au jeux Hell vikings etait verser derectement dans le compte bonus alors que ce n’etais pas le cas pour resumer je jouais pour leur donner mon argent.je leur demande de reparer mon compte et de me redonner mon cash mais il ne me repondre pasj’ai deposer 50$ et tous les gains que je fesais au jeux Hell vikings etait verser derectement dans le compte bonus alors que ce n’etais pas le cas pour resumer je jouais pour leur donner mon argent je sais que c’est rien 50$ mais cela mets arriver aussi sur EU Casino et j’ai feremr mon compte ils sont affilier avec eux je le fais pour le principe deja que c’est tres difficile gagner si en plus on se fais voler et on fais rien c’est une vraie blague

Dear bigjos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. It seems like you have an active bonus. Do I understand correctly that you are not aware of this?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

to better understand their bonus system this is described as i deposit $50 and i have 250 free spins and with his free spins i won $19 the $19 is in a bonus account account call account and i cant go there use to play vinking hell and other games so i play the $50 from my real money account for the game.viking hell once i lose my $50 i can go play another game with the $19 and if i win example $20 for a total of $39 then the 20 becomes real money and i can go back to my game but the thing is when i was taking a spin with my real money in the game, every win was going to disappear in my bonus account and it took me a long time to realize that this is why I was playing for absolutely nothing. and I haven't heard from them yet.

pour mieux comprendre leur système de bonus, cela est décrit comme je dépose 50 $ et j’ai 250 tours gratuits et avec ses tours gratuits, j’ai gagné 19 $ les 19 $ sont dans un compte d’appel de compte compte bonus et je ne peux pas y aller utiliser pour jouer à vinking hell et à d’autres jeux, donc je joue les 50 $ de mon compte en argent réel pour le jeu.viking hell une fois que j’ai perdu mes 50 $, je peux aller jouer un autre jeu avec les 19 $ et si je gagne exemple 20 $ pour un total de 39 $ alors le 20 devient de l’argent réel et je peux retourner à mon jeu mais le fait est que lorsque je faisais un tour avec mon argent réel dans le jeu, chaque gain allait disparaître dans mon compte bonus et il m’a fallu beaucoup de temps pour comprendre que c’est pourquoi je jouais absolument pour rien. et je n’ai pas encore eu de leurs nouvelles.

Thank you for your reply, bigjos. Unfortunately, I am not sure I understand completely what the issue is. Do I understand correctly that you are dissatisfied that your real money deposit was transferred to the bonus balance?

Could you please post here a link to the bonus you activated? I would like to check the bonus T&Cs.

Additionally, you still have not forwarded me any communication between you and the casino. Please, do so as soon as possible. Thanks.

Dear bigjos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.