AHTI Games Casino - プレイヤーはアカウントの確認に苦労しています。

I want to verify my account, but I don't get a reply. And the email address seems to be wrong. The mail is not sent. No reply is received

Ich will mein Konto verifizieren, aber ich bekomme keine Antwort.und die Mailadresse scheint falsch zu sein.Die Mail wird nicht gesendet.man bekommt keine Antwort

Dear moneyblau ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which casino email address you used? I tested the email address shared on the casino's contact page (support@ahtigames.com), and the email went through without any problems. Have you also tried contacting the casino via live chat?

Thank you very much in advance for your reply.

Best regards,

Kristina

I've already tried everything, including chat. I just don't get an answer from those. Mail fi***963@gmail.com It seems they don't want to pay off

Ich habe schon alles probiert auch Chat .Bekomme einfach keine Antwort von denen.Mail fi***963@gmail.com Es scheint die wollen nicht auszahlen

Thank you for your reply, moneyblau. Could you please confirm you have sent all your emails to support@ahtigames.com? I sent an email to that email address yesterday, and I received a reply within a few hours.

I have already uploaded documents twice but have not received an answer to this day. Yes support@ahtigames.com. Connection to server failed always comes

Ich habe auch schon zweimal Dokumente hochgeladen bekam aber bis heute keine Antwort. Ja support@ahtigames.com.Verbindung zum Server fehlgeschlagen kommt immer

No valid e-mail. Nobody answers the chat either. They don't want to withdraw.

Keine gültige E-mail.auch beim Chat meldet sich niemand.Die wollen nicht auszahlen.

The mail was sent at 5 a.m. for a week, documents have been uploaded to this day, no response

Gesendet wurde die Mail jetzt gerade um 5uhr.seit einer Woche Dokumente hochgeladen bis heute keine Antwort

I don't get a response, Doe just don't want to verify the account. No answer whether the documents are all available.

Ich bekomme keine Antwort.Doe wollen einfach nicht das Konto verifizieren. Keine Antwort ob die Dokumente alle vorliegen.

Thank you very much moneyblau for your reply. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear moneyblau,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

I would like to invite representatives of AHTI Games to join this thread and participate in the resolution of moneyblau’s complaint.

Dear moneyblau,

Please be informed that we got in touch with the casino representative. Supposedly, you weren’t getting any response because you’ve sent your e-mails to an incorrect e-mail address. You should forward the information to support@ahtigames.de (instead of support@ahtigames.com).

Please keep us posted on any updates.

I made a withdrawal of 2000 euros yesterday. Today I wanted to take a look and nothing is displayed when withdrawals have been made. And there is still no money in the account. I'll write again with the DE email.

Ich habe gestern eine Auszahlung von 2000 Euro getätigt. Heute wollte ich nachschauen bei getätigten Auszahlungen wird nichts angezeigt. Und auf dem Konto ist auch noch kein Geld.Ich schreibe jetz nochmal mit der DE Email.

Hello happy new year. I also wrote to the email address de. No answer to date. And the withdrawal request has disappeared from my account. I haven't received any money to this day. How can you rate such a casino as good.

Hallo gutes neues Jahr.Ich habe auch an die mailadresse de geschrieben. Bis heute keine Antwort. Und der Auszahlungsantrag ist auf meinen Account verschwunden. Geld habe ich bis heute keines bekommen. Wie kann man so ein Casino als gut bewerten.

Dear moneyblau,

We’ve been informed by the casino representative that the payment was processed on December 30, 2021, and should reach your bank account by the end of this week but please note that due to bank holidays, there might be a delay. A reply to your e-mail was sent yesterday (January 4, 2022).

I’m setting the timer for 10 days. I’d like to kindly ask you to let us know once you’ve received the payment.

Hello I got an email on 3.1. Got the bank to approve the payout, then the payout will be made. So far the money has not been paid. Contact me when the money will hopefully be paid.

Hallo eine Mail habe ich am 3.1. Bekommen dass die Bank noch die Auszahlung genehmigen muss.Dann wird die Auszahlung getätigt. Bis jetzt ist das Geld noch nicht bezahlt worden. Melde mich wenn das Geld hoffentlich bezahlt wird.

Hello The money is in the account. Thank you so much for your efforts. You should get such good help everywhere. Thank you, thank you. Keep up the good work.

Hallo Das Geld ist auf dem Konto. Vielen vielen Dank für Ihre Bemühungen. Solch gute Hilfe sollte man überall bekommen .Danke danke.Macht weiter so.

Thank you, moneyblau, for the update and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru