All Right Casino - プレイヤーが撤退するのに苦労しています。

Thank you.

I received an offer from AllRight Casino by email and phone almost every day, and for the first time today I made a deposit of $ 20 in the free spins offer.

The deposit method is ecopayz.

The free spins victory money was discarded because there are few games that can be used when holding it.

The problem is from here.

Since the withdrawal is made after the cash betting conditions are exhausted, looking at the cashier, the only withdrawal choice is Bitcoin.

So I contacted support "Asuna-san", but he said that only Bitcoin can be withdrawn.

However, even if you make a deposit with ecopayz at the time of deposit, you cannot make a deposit with ecopayz. There is no statement to that effect.

I asked for withdrawal again by ecopayz or bank transfer, but it was rejected.

I'm not convinced at all, so please take action.

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Are you verified in the casino? Did you complete the wagering of the bonus? You only wish to withdraw to your ecopayz, isn't bitcoin an option for you? Also please, forward any additional proof or conversation with the casino to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Thank you very much.

・ I received the FS bonus, but it has been deleted (destroyed).

・ I'm not convinced that you can't deposit with ecopayz and withdraw with ecopayz.

・ We will abandon the winnings, so we would like to request a refund of $ 20 for the deposit.

・ Considering money laundering, I would like to ask ecopayz for the method.

・ It is close to fraud that there is no description that you cannot withdraw with ecopayz.

・ Please help us.

Thank you.

Dear sai1331,

Do I understand it correctly that you haven't won anything from the bonus? If yes, please note that you won't be able to request a refund.

Also the availability of the payment method always depends on the country you play from. The casino can't specify which payment is for deposit and which is for withdrawal as it's specific and differs based on the country.

Bonuses are casinos that users can freely delete.

If you clear the betting conditions from now on, withdrawal is OK with "Ecopaise" and it will be exhausted.

What I would like to confirm is whether it is possible to withdraw with "Ecopaise".

Thank you.

Dear sai,

I'm not sure if ecopayz will be available after finishing the wagering of the bonus but it most likely won't be if it's not available now. I would recommend you to finish the wagering of the bonus and find out if you will be able to make a withdrawal of winnings. Even if ecopayz won't be available, I'm sure you will find a solution together with the casino to receive your winnings.

Thank you for your support.

Even if you choose "bitcoin" for withdrawal regardless of the ecopayz deposit, the user has no choice but to consent.

I'm not convinced at all, but I will give up this time.

Thank you Nikolas for your support.

Dear Sai,

Based on your decision, the complaint will be now rejected. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru