All Right Casino - プレイヤーのアカウントは停止されました。

they say "we reserve the right to void any winnings because any attempts to gain dishonest benefits are strictly forbidden regardless of the fact whether such methods are reflected separately in our terms and conditions or not. Any activity aimed at the dishonest gaining the benefit is also strictly prohibited even if it does not look like the violation of rules according to the exact rules.

Per section 10.8. of our Terms & Conditions , the company may conduct an additional investigation within 50 days"

and in next email they say "due to term #9.8 your account will be frozen for 75days"

they accuse me that I used prohibited software! while I had betted manually without any softwares.

so

1. They know my activity was not violating their terms and conditions
2. they even dont know their rules!!!
3. they cant say why I'm dishonest! just say stupid accuses

I have same issue in spinamba casino with 161$ (which is member of Atlantic Management group).

THEY ARE SCAMMERS and FRAUDSTERS!

Dear Maxport,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Could you please confirm that this complaint is related to the All Right Casino as part of the communication has been sent from a sister casino. Do you have an account with Spinamba Casino too?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

As I said I have 1253$ in allrightcasino and 161$ in spinamba and both are blocked till november 25 (50days), and they say it may be blocked till 75days and after that they may even dont pay me.

I'm in communication with both casinos and they answer separately but with same accuses.

Dear Maxport,

We’ve dealt in the past with a similar complaint when the same casino group investigated a player’s account. Luckily, at the end, everything was sorted, explained and winnings paid. Unfortunately, regardless of our previous involvement we were not able to speed up the process.

Could you please advise if this complaint it sports related, as the last one has been? Thank you in advance.

yes it is sport related, how long does that similar complaint take to get paid?

Unfortunately, it took approximately 2 months.

We are left with no other option just to wait for the casino to complete their investigation. I will set the timer for 30 days and check back with you in November. I wish I could be of more help. Thank you in advance for your patience. 

Dear Maxport,

Have there been any developments since our last conversation?

Dear Maxport,

We are extending the timer by 7 days. Was your problem resolved? Could you please update the status of your complaint? Otherwise, we will be forced to reject it.

hi, my spinamba personal manager promised me withdrawal will be unlocked at 25th November, allrightcasino support told me it will be decided not later than 25th November.

Thank you for the update. I will set the timer for additional 10 days.

Dear Maxport,

Have there been any developments since our last conversation?

yes the 50days of freezing my account is gone, last night I played a bit more and my balance growed to 1265$, and then I made a withdrawal, Today my withdrawal become rejected and MY BALANCE IS CHANGED TO 400$ while I received nothing from withdrawal.

THEY FINALLY PROVED THEIR SCAM.

Fortunately I have recorded a video from my last 1253$ Balance and all of my bets.

In addition CIL licensing does not answer my several emails from last 20 days, so this licensor is coworking with these Scammers.

and the least thing you should do is to publish this complaint in AllrightCasino's page, because changing balance of a client is not related to sportsbook; It's related to whole casino.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind if dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I was of more help.

I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Thank you for your understanding.