All Right Casino - プレイヤーの賞金は没収されました。

The casino took away my winnings of 65,000 because they claim I have multiple accounts, but I only have one open and verified account

El casino me quito mis ganancias de 65 mil porq supuestamente tengo varias cuentas y solo tengo una sola abierta y verificada

Dear ronaldss0016,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with All Right Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you registered any accounts in this casino previously?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise when you have passed the verification in the casino?
• Have you played using only your devices exclusively?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.