AlohaShark Casino - プレイヤーの賞金は没収されました。

Receive 25% $1000 recurring offer from Aloha Shark on 7/9

Deposit $1000 from Vega Wallet.

Play Gigantoons for $6 within the bonus terms and win big. to $20000.

After that I played slots happily,

7/10, Winnings will be confiscated by email with the following sentence

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Makoto

Aloha!

Thank you for using Aloha Shark.

Today, we have an important announcement from Aloha Shark.

We have contacted you.

This time, due to account review by the department in charge,

It has been confirmed that the following terms of use have been violated.

We'll let you know.

12.1 Any bonus is based on a person, email address, credit card number, bank account and

Valid only once per phone number, computer, device or IP address.

https://www.alohashark.com/en/terms-and-conditions

If you don't mind, please check the terms of use from this link.

This account has verified linked accounts and

Due to the violation of the above rules, we have taken the following actions.

Violation of this Agreement will result in

I am very sorry, but

Any winnings from this bonus will be forfeited.

We cannot withdraw money.

Also, due to the violation of this rule, we are very sorry,

Due to the judgment of the department in charge, this account

Since it has been set so that you will not be able to obtain or use bonuses in the future,

Humbly thank you for your understanding.

The amount of $1000 you deposited is

Since we have returned it to the player's account,

Next time you play,

Please pay attention to the terms of use before playing.

Thank you from the bottom of my heart.

We apologize for the inconvenience, but we apologize for the inconvenience.

Thank you again for your understanding.

If there is anything else we can help you with,

Please feel free to contact us anytime.

Thank you very much.

Arishima Arata

Aloha Shark Casino Concierge

( support-jp@alohashark.com )

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Of course, I have never tried to create multiple accounts, so I don't understand what you are saying.

It's inconvenient to win big, so I can only think that the winning money will be confiscated.

Thank you very much.

7/9,アロハシャークより25%$1000の定期オファーを受け取る

ベガウォレットより$1000入金。

ギガントゥーンズをボーナス利用規約内の$6プレイして大当たり。$20000に。

その後楽しくスロットをプレイしましたが、

7/10,メールにて下記文章にて勝利金没収

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Makoto 様

Aloha!

アロハシャークをご利用いただきまして、誠にありがとうございます。

本日は、アロハシャークより大事なお知らせがございますので、

ご連絡いたしました。

この度、担当部署でのアカウント審査により、

下記のご利用規約違反が確認されましたので、

ご報告いたします。

＜アロハシャークご利用規約＞

12.1 いずれのボーナスも、お一人様、メールアドレス、クレジットカード番号、銀行口座および

電話番号、コンピューター、デバイス、IPアドレスにつき、1回限り有効とさせていただきます。

https://www.alohashark.com/ja/terms-and-conditions

よろしければ、こちらのリンクより、ご利用規約をご確認くださいませ。

こちらのアカウントでは、リンクされたアカウントが確認され、

上記の規約違反となりましたため、下記の対応をいたしました。

今回の規約の違反により、

大変残念ではございますが、

今回のボーナスから獲得された勝利金は没収となり、

ご出金させていただくことはできません。

また、今回の規約の違反により、大変残念ではございますが、

担当部署の判断により、こちらのアカウントでは

今後ボーナスをご獲得、およびご利用いただけないよう設定されましたので、

何卒ご了承くださいますようお願い申し上げます。

ご入金いただきました金額1000 ドルは

プレイヤー様のアカウントにお戻しさせていただきましたので、

次回プレイをしていただきます際には、

ご利用規約に気を付けてプレイをしていただけますよう

心よりお願い申し上げます。

こちらは、望まれないご案内となり、恐縮でございますが、

ご理解を賜りますよう、重ねてお願い申し上げます。

その他、お手伝いさせていただけることがございましたら、

いつでもお気軽にお問い合わせいただけましたら幸いです。

どうぞよろしくお願いいたします。

有島 新

アロハシャーク カジノ・コンシェルジュ

(support-jp@alohashark.com)

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当然複数アカウントなんて作った試しが全くないので、言われていることに意味がわかりません。

大勝して都合が悪いから勝利金没収としかおもえません。

よろしくおねがいします。

Dear makotosuzuki0115oc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Nor did the family ever set up an account.

Also, since I have withdrawn money once, I think that KYC is certified.

家族がアカウントを設立したこともありませんでした。

また、一度は出金したことがあるので、ＫＹＣは認証されているかと思います

Thank you very much, makotosuzuki0115oc, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello makotosuzuki0115oc,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite AlohaShark Casino to join the conversation and participate in the resolution of this complaint.

Dear AlohaShark Casino,

Could you please provide us with an explanation of the player's situation in more detail from your point of view? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

If Aloha Shark-sama doesn't have a contact address, will it be like falling asleep?

こちらはアロハシャーク様がご連絡先ない場合、泣き寝入りというのとになるのでしょうか？

Dear makotosuzuki0115oc,

I am attempting to contact the casino representative in order to give this matter another opportunity to be resolved. I will now extend the timer by 7 days to see what can be achieved.

I will keep you updated on any developments. Thank you for your patience.

Kind regards,

Tomas

Thank you for your reply, Aloha Shark.

It's a lot of money, so I don't want it to continue to be ignored.

I think it's pretty unfair treatment.

Dear Casino Guru, thank you for your continued support.

アロハシャーク様の返事おねがいします。

かなりの大金ですので、無視され続けるのは困ります。

かなり不遇の扱いだと思っております。

カジノグル様、引き続きよろしくおねがいします。

Dear makotosuzuki0115oc,

I'm waiting for the casino's final statement. I will update you soon.

Kind regards,

Tomas

Dear makotosuzuki0115oc,

The casino has declined to share any personal information with third parties, even though we argued that we can provide a Power of attorney signed by the player. This would allow us to mediate with the casino in your name and have access to all evidence necessary to resolve their complaints. Unfortunately, without success.

In this case, the complaint will be closed as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to change its position, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend that you contact the responsible gaming authority - C.I.L. (Curacao), and submit a complaint to them (info@gaming-curacao.com). Before submitting the complaint, make sure you provide all the necessary information. Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I wish I could be of more help. In case you need any help, please contact me at tomas.k@casino.guru.

Best regards,

Tomas