AmunRa Casino - プレイヤーの撤退が遅れます。

They are not processing my withdrawal. And they just keep delaying it. On top of that, they're being rude.

No me ingresan mi retiro. Y me dan largas. Aparte de la grosería.

Dear Jandro,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with AmunRa Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise when exactly you submitted your withdrawal request?

Have you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Jandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.