AngliaBet Casino - プレイヤーのアカウントは、勝利して出金をリクエストした後に閉鎖されました。

Good evening. I need your help. On June 15, I registered an account and made a $75 deposit. I placed several bets and lost, then I made another $75 deposit and won, bringing my account balance to $200, and I requested a withdrawal. After that, my account was closed. In the chat, they told me to write to support to find out the reasons for the alleged fraud. I wrote to support, but I haven't received a response. What kind of fraud could I possibly have committed? They didn't even ask for my documents for verification. I don't understand what I could have violated? My total winnings are $50. Most likely, this is considered a violation.

Добрый вечер. Мне нужна ваша помощь. 15.06 я зарегистрировал аккаунт и зделал депозит в размере 75 дол. Совершил несколько ставок и проиграл, после я зделал еще один депозит в 75 дол и выйграл, на счету стало 200дол и я заказал на вывод. После мой аккаунт закрыли. В чате мне сказали что пишите на сапорт и вы узнаете о причинах мошеничества. В сапорт я написал, ответа нет. О каком мошеничестве с моей стороны может идти реч? Они даже не просили документы мои для верификации. Я не понимаю, что же я мог нарушить? общий выйграш мой 50дол. Скорее всего это и есть нарушение.

Dear shevchemak,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with the casino customer support? Have you received any reply from them at any time at all?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

These were bets on sports, mainly football and basketball. Didn't use any bonuses

Это были ставки на спорт, в основном футбол и баскетбол. Бонусов не использовал

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika