Anonym Bet Casino - プレイヤーの撤退が遅れています。

Dear Richimac84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus, please?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi….no they sent me 2 emails around the time to say it has been processed but I’ve deleted them….this was the first time I’d played and I covered all wagering before I withdrew. It was a deposit of £60 I played with and not a bonus. I’ve attached documents to show my withdrawal status and after they was completed they left my pending withdrawal. That’s when I emailed them to see how long it would take and they said it has finished been processed and that I would receive my winnings very soon……still nothing .

Thank you very much Richimac84 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Richimac84,

I looked at your complaint and will do my best to help you. I would like to invite Anonym Bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

These won’t reply back thru never do!!

hi I can say that I’ve received my money this morning in my bank…£400 was received in my bank from anonym.bet. Had took along time to arrive but I’ve received it. Can you now stop this complaint and thank you

Dear Richimac84,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru