Anonym Bet Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal on the 26th sep and still haven't received it I've been told there is delays due to large number of withdrawel causing technical issues and problem with payment providers and that my case would be escalate and that was the last email I received off them and that was on 11th Oct not heard anything since and still don't have my money

Dear Kelly,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi no it cleared from pending after 5 days so they just haven't possessed it its 4 weeks now and they are saying its a casino issue and all my kyc documents are verified ages ago

Thank you very much, Kelly, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kelly,

I looked at your complaint and will do my best to help you. I would like to invite Anonym Bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Anonym Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Still nothing!! Almost 6weeks is there a legal root I can go down or have I just lost my money?

Dear Kelly,

unfortunately, this Casino is not licensed, its rating is 0 out of 10 and probably you are right about your winnings.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.