Anonym Bet Casino - プレイヤーの撤退が遅れています。

I gambeled a while on anonymbet,

Now I want to withdraw my money I already gave proof of everything they needed x2.

I waited 2 months and they still won't let my withdraw my money (even after 4 e-mails)

I want my money back I deserve and worked for.

Dear senne,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

thank you very much for reviewing my complaint !!

No it is not delayed I just can't withraw it...

Anonym bet: "We would like to inform you that in order to be able to verify your account, you need to upload a Copy of utility bill (water, gas , phone, electricity) or bank statement issued in last 3 months, showing your residential address and your personal details."

All the nesecary Files are uploaded ?

And if there is one wrong wich I highly doubt They should tell me what i should to to resolve my problem not keep sending the same e-mail.

Thank you very much !!

Best regards senne

Thank you very much, senne, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, senne!

I will take care of your complaint from now on. I'd like to invite representatives of Anonym Bet Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the verification issue.

We would like to ask Anonym Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear senne,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.