Apollo Slots Casino - プレイヤーの賞金は拒否されました。

Good day

I have made a deposit and played it thru, then i redeemed a weekly depositers bonus and payed that thru as well. Then i took my comp points and redeemed it. It was R9 something. And as far as i know comp points are same as cash.ok but i have played that thru as well and my balance was zero. Then i won the lobby jackpot of a 1200 and something, which i played and won At the end 3200. Now the casino reject my winning payout. I am verry unhappy.

Dear Sonja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino also confiscated your winnings? Or was the withdrawal canceled and funds returned back to your casino account?

Have you received any explanation from the casino regarding this situation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sonja,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.