APXBET Casino - プレイヤーの賞金は没収されました。

Hello

I played on this site for same days and won a modest sum. Now I have 192 cad on my account. Then I got an email that according to section 9.1 of copagolbet (it seems this is another site linked with them) my winnings will be voided. Section 9.1 talks some fraud sh... but nothing specific. I asked why...and what I did wrong, no response. I have submitted my passport to verify my account, but no response as well till now. Seems to me some totally scam site.

Attached the email I got from them.

Dear altini0603,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any promotional offers from this casino when placing your last deposit? Was your account successfully verified in the past? Which games you’ve been playing (live casino games, slots, or sports betting)? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear altini0603,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.