Ares Casino - 選手の退会が遅れました。

Hello,

I've been waiting for my payout to be processed since April 30, 2022, 2263 euros. It was automatically canceled on 07/30/2022. I applied for the payout again the same day and I've been waiting ever since.

Please help me...

Many greetings

Hallo,

ich warte seit 30.04.2022 auf die Bearbeitung meiner Auszahlung, 2263 Euro. Am 30.07.2022 wurde sie automatisch abgebrochen. Noch am selben Tag habe ich die Auszahlung wieder beantragt und seitdem warte ich schon wieder.

Bitte helfen Sie mir...

Viele Grüße

Dear michellemueller2608,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear michellemueller2608,

Thank you for your email. Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ares Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.