Aussie Play Casino - プレイヤーの撤退が遅れています。

So pretty much it's easy to play and deposit money but once you go to withdraw you have so many loopholes and bullshit to jump through it's rediculous. I have been playing for months now and they are always willing to help deposit but when it comes to wanting to withdraw(God forbid) there is no response or action or anything about withdrawing. I had a lot of winnings and waited and waited until I have up and realized maybe I had gotten played. Weeks later I finally decided to just play out my winnings cuz I realized I was never going to get my winnings. That's was after trying to contact them without any response. I than thought I would see if they would respond about depositing and within 2 min there was someone there to help. Bullshit shady place. 

Dear Bill,

Thank you very much for submitting your complaint. I’m sorry to hear about your troubles. Please, could you answer a few questions, so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use? Did you complete the KYC process (verification) in the past?

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Bill,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.