Avantgarde Casino - プレイヤーのアカウントはブロックされています。

I deposited the 25 dollars, actually 28 dollars to receive my 100 dollar withdrawal for verification and all of a sudden my account is locked! I turned in all my documents to get verified as well! When I contacted support through chat I was told my manager would get back to me promptly and I still haven't heard a word! I'm very upset!

Dear bigstejr85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Have you received any confirmation regarding successful KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Best regards,

Kristina

I have just finally received response that I will be refunded as I wasn't eligible for my no deposit bonus due to a 90 day period of no deposits. Seemed odd to me though because support kept pushing me to deposit. I will let you know of further action and hopefully I see my refund soon. Thank you.

Thank you for the update, bigstejr85. Please, let us know if there is anything new.

So I'm still getting the run around and it's like pulling teeth getting anything back from the vip manager. I was even just told that refunds are issued on Mondays and Monday just passed. My withdrawal is still sitting in withdrawals yet I'm told it's 5-18 business days on Bitcoin withdrawals. I can't ever get a straight answer and I'm currently homeless so I could use this money! Sorry, but very frustrated!

Thank you very much bigstejr85 for the update. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hellobigstejr85,

I looked at your complaint and will do my best to help you. I would like to invite Avantgarde Casino into this conversation. Casino, can you please specify why did you block the player’s account?

The block was actually due to me using a VPN I accidentally had on. I've been dealing with such major problems with my phone being hacked and all that I try to use one whenever I can but it was a one time accident. They let me back into my account but still all I ever hear is that support has contacted my VIP manager and they'll be in touch soon and I never hear from them!

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.