Avantgarde Casino - プレイヤーの出金が遅れています。

Playing in Avantgarde casino, have two deposits and two withdrawals that are waiting too long, if there is a way to contact a representative, I would appreciate it.

Hello KristianPlay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Avantgarde Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Verified 17/10/23

1st withdrawal 100$ from freespin promotion

2nd from deposit

i attached screenshots with this information , support says about standart 18 days of pending

Hello KristianPlay and thank you for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you KristianPlay for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Avantgarde Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello KristianPlay,

Thank you for letting us know. It would highly help to contact the account manager as it states in the email you shared here, which does confirm the receiving of the verification documents but not that they were approved.

Another email was sent to you with what was further required with no reply.

We will make an exception and you should expect the full payment by the end of the weekend.

Thank you for your understanding and patience,

Avantgarde

Money received three days ago, thanks very much to the Avantgarde casino representative,

this complaint can be marked as resolved.

Dear KristianPlay,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter