Avantgarde Casino - プレイヤーの撤退が遅れています。

26 days not paid beware this casino has same support chat as fiz casino tradition and few more so me I got problems with all 3 like mirror image line for line word for word I mean tell me 5-18 days then it's 18 business days! Now it's it took them 11 days to verify docs so tack 11 more days on to it! Was also told they had problems loses bc of pandemic etc! Also that withdraws had seniority and goes by how many deposits you've made!! Seems like a lawsuit doesn't it? Lie I said all together all 3 1100+. Please help as always I got plenty of screenshots

Dear Hardrock74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. When exactly have you requested this withdrawal? Have you made any successful withdrawals before?

Please, forward the confirmation regarding successful verification together with any other relevant communication between you and the casino to kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Withdraw was started 11-27-21 but this casino is mirror image too the others so if u got problem at one you got problem with all same support staff same account manager

Negative no sucssesful withdraws they own alot of casinos! I spread around to all

Been trying work in my dad's home that burned!! But I will send you screenshots for all these to your email soon

Thank you very much Hardrock74 for your reply and email. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you

Hello Hardrock74.

I will take care of your complaint from now on. I'd like to invite representatives of Avantgarde Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

They not even answering me on chat

I contacted there regulator and game commision

once again # haven't worked in years same story mirror image here!

Emails early on said docs verification in 72 hours not weeks! I got hundreds of transcripts to share also ones in 5 days span where every sister casino sent free spins emails 4 times in 5 days ( each)

Ignoring me days on chat no emails back same my mom logged in got instant response does this sound like they are working to resolve?

Won't answer emails or texts in days approaching 40 days since first requested cashout

Anyone anything?

We would like to ask Avantgarde Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am glad to hear you received your winnings, Hardrock74! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.