Avantgarde Casino - プレイヤーの撤退が遅れています。

I withdrew winnings in the amount of $300 on Jan 16th 2022. I had all documents approved and ready for a withdrawal before this so it is already done. Ok so now it is February 10th 2022 and I have stayed in contact via live chat but nothing has happened with my money. I was told a withdrawal via Bitcoin takes between 5-18 business days and I believe I'm way over that. I have asked for someone to contact me regarding this and nothing has happened. I just keep getting told that My "account manager" will get ahold of me yet I haven't been emailed by anyone. I'm thinking of contacting someone to do something legally. I know it's a small amount of winnings but it's the point. If you aren't going to run something right just don't do it. I will not ever deposit money here again....worst online casino ever!!!!!!!

Hello Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? Could you please advise whether you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.