Avantgarde Casino - プレイヤーの撤退が遅れています。

Withdrawal from March 27, pending for a very long time.

One withdrawal has been processed already.

The second withdrawal is still pending (38 days at this moment).

It would be helpful to know when it will be processed by the representative

Dear PearsonCash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you very much, PearsonCash, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you PearsonCash for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Avantgarde Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello to PearsonCash and to the Casino Guru representatives.

We hope this finds you well.

Please note that all withdrawals in processing have been paid in accordance with our T&Cs.

We invite the customer to be in direct contact with his account managers in the future in order to receive more answers to any questions he might have.

Thank you!

Avantgarde Support

Dear Avantgarde Casino, Thank you very much for the update. We will keep this complaint open until PearsonCash confirms their withdrawal has been successful. Please keep me informed about any further developments.

Great update , the money was received two days ago. Big thanks to Casino.guru team and Avantgarde casino for the assist , this claim can be considered resolved.

Dear PearsonCash,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter