Avantgarde Casino - プレイヤーの撤退が遅れています。

Playin in Avantgarde after a while , receive email says: my account are active now. Made some deposits and withdrawals few month ago, and month ago casino start to have a huge delays. And i have two withdrawals pending more than moth probably (and they didn't respond on my emails)

Dear OscarMarcussen,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re experiencing with Avantgarde Casino, especially regarding the delays in your withdrawals.

To better understand and assist you with your complaint, could you please provide us with more detailed information on the following points:

• Can you specify the dates when you made the two pending withdrawal requests?
• Have you received any communication from the casino regarding the delay in processing your withdrawals? If so, could you share the details of their response?

Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

thanks , just sent email with details to petronela.k@casino.guru

Thank you very much, OscarMarcussen, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear OscarMarcussen, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Avantgarde Casino representative to join this conversation. 

Dear Avantgarde Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

All withdrawal requests have already been processed and sent as always and according to our T&Cs.

Thank you,

Avantgarde Support

Thank you for your response, Avantgarde Casino. 

OscarMarcussen, could you please advise if you have received the payment?

Thank you for your response, Avantgarde Casino. 

OscarMarcussen, could you please advise if you have received the payment?

Dear OscarMarcussen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because OscarMarcussen has stopped responding to our messages and questions. Without OscarMarcussen cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.