Avantgarde Casino - プレイヤーの撤退は遅れています。

Good casino, but after the third deposit, my withdrawal is not processed for a long time (since February 17)

Dear OscarMarcussen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that withdrawals requested before and after this one have both been processed successfully? Have you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played without a bonus, the first withdrawal is 100 euros from free spins,

it was processed later than the withdrawal of funds after a deposit in the casino.

But is displayed as a withdrawal later, in fact , the withdrawal of 500 euros was the latest , and it will soon be a month in processing status

Thank you very much OscarMarcussen for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I want to inform you that the withdrawal transaction was completed, I noticed this a day ago,

so thank you all, this complaint can be closed )

Hello, OscarMarcussen,

Thank you for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru