Avantgarde Casino - プレイヤーの撤退は遅れています。

the withdrawal transaction is not processed for more than 18 days, which are indicated as pending time

Dear LucasBerghmans,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm that you passed the KYC verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

documents were approved ,i attached screenshots of the chat documents confirmation and mail confirmation.

The operator in the chat said recently that the pending time was 14 business days from the moment i register my withdrawal , so i think it should have been processed already , but it is probably didnt process yet

Thank you very much for your reply, LucasBerghmans. Have you accumulated your winnings with or without an active bonus, please?

the first payment 100$ was from freespins , second 500$ is cash only and i had a deposits between them

update: they say now that 18 working days is needed for processing, but 18 working days are coming to an end soon, we'll see

Please, let us know if you have already received your withdrawal. If not, we will intervene. Thank you in advance.

Unfortunately, there was no withdrawal of funds yet, although the 18 business days pending period has already expired

Thank you very much LucasBerghmans for your cooperation so far. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello LucasBerghmans,

I will assist you with the complaint from now on. I'd like to invite the representative of Avantgarde Casino into the discussion in order to help us resolve the withdrawal issue.

it looks like it helped thanks , the funds were paid yesterday ,

thanks a lot for the assist ! you can mark this case as solved 🙂

I am glad to hear you received your winnings, LucasBerghmans! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.