Avantgarde Casino - プレイヤーの撤退は遅れています。

Requested withdrawal April 14th 2022. ID verified finally on May 10th 2022. June 7th no response no communication and of course online chat keeps telling me they will notify account manager who does not respond. Their terms and conditions state 5 to 18 business days. I am at twice that now.........

Dear Charles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus, please?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Charles,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They finally paid out yesterday.

Awesome news, Charles. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.