Avantgarde Casino - プレイヤーの撤退は遅れています。

So I submitted a withdrawal request back on February 26 for $340 and it's been well over 18 business days and still nothing.

I've tried to withdrawal before. They told me I met all requirements for withdrawal and to wait 18 business days. After two months they emailed me saying the withdrawal submitted didn't meet the minimum requirement. $100 is the minimum. I requested $150. They emailed me multiple times making everything seem fine and I just needed to wait. After 2 months I got an email saying my request wasn't enough because they deduct $100 from the request because of the promotion used. So because of that my withdrawal was for $50. They suggested I go back in and reverse the withdrawal and attempt to win enough to make the right size withdrawal. I proceeded to do that and that is where I'm at now.

My recent request for $340 is my winnings after reversing my previous withdrawal. I've now been waiting a month and haven't received anything. Please help!

My username is C******0

Dear chrisbrunson75,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My withdrawal is still pending in my account. It is just ridiculous at this point that I haven't received my payment. Hopefully y'all can get it resolved or help me in some way.

Thank you very much, chrisbrunson75, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello chrisbrunson75,

I will take care of your complaint from now on. I'd like to invite representatives of Avantgarde Casino into the discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue. 

We would like to ask Avantgarde Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I am very sorry I couldn't help more, and I sincerely hope you won’t come across a problem like this again.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

We've received the following message from the casino:

"Hello,

Checking the customer's account, we can see this withdrawal has been already paid and resolved 3 weeks ago.

Best Regards,

Avantgarde support"

chrisbrunson75, could you please confirm whether your issue has been resolved?

Dear chrisbrunson75,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.